Agenda | Leaders in Logistics: Last Mile

E-commerce delivery reimagined

Check out the agenda below

Session 1: The future of e-commerce logistics

09.20 - 09.25

Alan Barrie

Chair

YEEP! Lockers

09.25 - 09.45

Keynote

The evolution of customer behaviour: overcoming the challenges

Nick Landon

Chief Commercial Officer

Royal Mail

09.45 - 10.05

Keynote

How Co-Operation Will Reshape Logistics & Retail

Andrea Morgan-Vandome

Chief Innovation Office

Blue Yonder

10.05 - 10.45

Leaders' forum

Reimagining e-commerce delivery: a roadmap to 2030

How is the cost-of-living crisis influencing preferences for speed and sustainability of delivery?

Beyond flexible delivery and ease of returns: what does the future of customer experience look like?

The changing needs of retailers: what are the e-commerce trends to anticipate?

Navigating the green transition: how do retailers and logistics operators need to adapt?

Overcoming the profitability challenge: how can optimal operations be achieved?

Molding customer behaviour to a new delivery landscape: how effective will strategies be?

Technological transformation: what are the next steps to create a digital industry?

Optimising efficiency across the industry: what roles could partnership and collaboration play?

Jess Farrell

Head of Logistics

HelloFresh

Chris Peeters

Chief Executive Officer

bpost

Nick Wells

Executive Chairman

Whistl

Tia Wallace

Vice President for Product and Business Development

DHL Supply Chain

Ines van Gennip

EU Director

Amazon Shipping

Magenta Stage - Taking out-of-home delivery mainstream

11.20 - 11.40

Fireside chat

Planning an out-of-home network strategy

Expanding networks: what are the challenges?

Optimising location and density with data: how can we find the best placement to maximise uptake?

Making use of existing infrastructure: what is the role of in-store PUDO?

Collaborating to share space: how can capacity issues best be navigated?

Carrier agnostic out-of-home points: to what extent is this the way ahead?

Tim Davies

Head of Out of Home and Indoor Accounts

DPD UK

Adam Tomczak

Group Head of Delivery Sales

Allegro

11.40 - 12.00

Fireside chat

Is out of home taking over the UK?

How the OOH market is evolving in the UK.

Strategies to successfully implement an OOH network in the UK

The OOH market in the UK vs other countries

Expected growth of OOH in the UK over the next few years

Miha Jagodic

Co-Founder & Chief Executive Officer

Bloq.it

Vytautas Atkocaitis

Vice President, Vinted Go

Vinted

Nick Landon

Chief Commercial Officer

Royal Mail

Alan Barrie

Chair

YEEP! Lockers

12.00 - 12.20

Keynote

Jonathan Grothaus

Co-CEO & Founder

myflexbox

12.20 - 12.50

Panel discussion

Boosting the uptake of out-of-home delivery

Will out-of-home become the norm? If so, how soon?

Building an attractive pricing strategy for OOH deliveries: how can customers and providers both win?

Incentivising OOH at checkout: what levers can companies pull?

Cost-effective returns: an impetus for locker use?

What strategies can be used to better promote the sustainability benefits of OOH deliveries?

How can technology be leveraged to enhance the OOH delivery experience?

Overcoming barriers to collaboration: how can partnerships improve customer experience and boost uptake?

Francisco Travassos

Director of Express and Parcels and Logistics Products

CTT – Correios de Portugal

Saba Hasan

Senior Director

Asda Logistics Services

Anna Malley

Out of Home Director

Royal Mail

Miloš Zlatković

Founder and Chief Executive Officer

Mily Technologies

Teal Stage - Fleet transformation

11.20 - 11.45

Keynote

From First flight to now: 4 years of drones at Royal Mail

Chris Paxton

Head of Drone Trials

Royal Mail

11.45 - 12.30

Panel discussion

Meeting the challenge of electrification: towards a more sustainable fleet

Understanding the electric vehicle landscape: what technologies are currently available? How quickly are they advancing?

How does the total cost of ownership for EVs compare to traditional ICE vehicles?

How does the environmental impact of electrification compare to alternatives across the vehicle lifecycle?

What is the current state of charging infrastructure? How quickly will the network develop?

Examining successful fleet electrification: what are the lessons so far?

How can EVs be integrated into existing fleet management systems?

The economics of electrification: what’s the impact on investor and retailer appetite?

Jacob Senger

Partner Manager

PostNord

Jackie Hewson

Alternative Fuels Implementation Manager

Waitrose

Silver Stage - The need for speed

11.20 - 11.40

Fireside chat

Laying the foundations for super-fast delivery

How can we build effective micro-fulfilment and micro-mobility networks to support super-fast delivery?

Optimising stock replenishment: how can technology help?

Accurate real-time updates: the benefits, the challenges and the pitfalls

How can customer behaviour be forecast to optimise vehicle capacity usage?

Efficiency at the point of delivery: what technology can best support drivers to be as fast as possible?

Seb Robert

Chief Executive Officer & Founder

Gophr

11.40 - 12.00

Presentation

The potential of quick commerce: grasping the profit opportunity

12.00 - 12.35

Panel discussion

Faster deliveries: making the economics work

How does consumer demand for convenience vary by sector, and what is the propensity to pay for it?

Pricing for premium delivery: what are the key ingredients to a successful pricing structure?

Leveraging premium delivery pricing to encourage sustainable behaviour: what are the opportunities and the limitations?

Will economical same-day delivery demand greater collaboration?

Scaling up: how can improved delivery speeds be offered consistently nationwide?

The battle for margin: how is this likely to play out between retailers and carriers?

Gokul Sridhar

Head of Product

Wolt

Salman Moghimi

Founder and Chief Executive Officer

Peyk

Kevin Savage

Chief Operations Officer

Delivery Mates

Magenta Stage - Meeting the urban logistics challenge

14.00 - 14.20

Case study

In-Home Delivery

Sarah Hofmann

Innovation Manager

Österreichische Post

14.20 - 14.40

Presentation

Taking route optimisation to the next stage

Simon Seeger

Managing Director

Bettermile

14.40 - 15.00

Case study

DPD NL | Unpacking the Benelux Out of Home story

Jorin Aardoom

Director Out of Home Benelux

DPD Nederland

Teal Stage - Reinvigorating the workforce

14.00 - 14.40

Panel discussion

Assessing the robotics opportunity

Driverless deliveries: how soon could these become commonplace?

Warehouse robotics: how great is the scope to improve warehouse efficiency and effectiveness?

How successful have automation pilot schemes been?

Humans and robots working together: what are the challenges and opportunities?

Christian Østergaard

Lead Visionary - Senior Group Strategist

PostNord

Marc Sorgeloos

Senior Technology Advisor

bpost

14.40 - 15.10

Keynote

Implications of AI for Workforce in last-mile delivery

Benjamin Levine

Co-Founder and Chief Executive Officer

Tousfacteurs

Silver Stage - Capturing growth markets

14.00 - 14.20

Fireside chat

The rise of marketplaces: a new era of e-commerce?

What is driving the growth of marketplaces, and will this trend maintain its momentum?

Why, and in which markets, is the role of marketplaces likely to increase?

To what extent is there an opportunity for carriers to provide their own marketplaces?

The delivery requirements of marketplaces: how do they differ from other retailers?

Dominic Hill

Senior Vice President, Logistics

Gelato

14.20 - 14.40

Keynote

Winning in the D2C market

What factors are influencing the growth of D2C?

How will the growth of contextual commerce influence the growth of the D2C market?

How can carriers best serve the D2C market: what are retailers’ particular requirements?

How can quality of delivery experience provide real differentiation?

From personalisation to packaging: how can the D2C delivery experience best engage customers?

Sanae Murschel

Managing Director of International Sales, Colissimo

La Poste

14.40 - 15.10

Panel discussion

The growth of C2C: surfing the wave

Forecasting growth: how will the C2C market develop in the next few years?

How can carriers create an effective C2C pricing strategy?

Route efficiency: how can pick up and drop off be combined?

Can C2C invigorate moves towards greater out-of-home delivery?

Carrier-led C2C: is there scope for carriers to create their own C2C marketplaces?

Vytautas Atkocaitis

Vice President, Vinted Go

Vinted

Gary Carroll

Board Member; Managing Director

Ukrposhta & Asia Pacific Post

Magenta Stage - Sustainability

15.10 - 15.30

Keynote

The future of sustainability in the urban last mile

Marcus Hurd

Chief Operations Officer

Zedify

15.30 - 15.50

Keynote

Boosting ROI through sustainability & inclusivity in parcel locker netowrks

Discover how Smart City Logistics Hubs with battery-swapping capabilities enhance micrologistics and provide revenue-boosting solutions

Learn about Merchant Loyalty Programs centered on reforestation initiatives that drive conversion rates to Out-of-Home (OOH) delivery options

Explore energy-efficient parcel locker designs that reduce energy consumption and minimise light pollution, alongside integrated air quality sensors that enhance ecological awareness and strengthen your network’s Unique Selling Proposition (USP)

See how a free parcel recycling and re-use service attracts new users and generates profits, while inclusive and visually appealing designs secure prime locations

Hear about One Box by Allegro and InPost’s recognition as leaders in Innovation, Ecology, and Visual Appeal in the competitive EU OOH market

Jacek Powalka

Head of Out of Home

Modern Expo

15.50 - 16.20

Panel discussion

Towards a greener last mile: where do we go from here?

Understanding consumer preferences: balancing convenience, cost and sustainability

What strategies can be used to incentivise consumers to make more sustainable choices?

Tracking emissions and carbon offsetting: what more needs to be done?

Recyclable and reusable packaging: what are the latest innovations? What are the economics?

Fleet electrification: is this the future, or will other technologies come to the fore?

What public infrastructure is needed for a further move to bikes? What are the likely timeframes?

Changing delivery norms: is it viable to make out-of-home delivery the default option?

Collaboration to improve efficiency: where do the opportunities for CEPs, 3PLs and retailers lie?

Vita Jarolimkova

Sustainability Strategy Manager

Stuart

Rich Pleeth

Co-Founder & Chief Rider

Fin Mile Logistics

Luke Turnbull

Final Mile Sustainability Specialist

Evri

Fabian Seithel

Associate Vice President, EMEA Sales

Geotab

Teal Stage - A successful returns strategy

15.15 - 15.40

Keynote

Customer behaviour and returns: balancing convenience and cost

Leslie Rubio Olvera

Director of Product

DHL Supply Chain

15.40 - 16.20

Panel discussion

Responding to increasing returns volumes

The rate of returns: what are the reasons for high volume?

Where does the right balance lie between convenient returns and return costs to the retailer?

To what extent can of out-of-home alleviate returns costs?

Charging for returns: could this become mainstream?

Simplifying cross-border returns: to what extent to simplified clearance procedures provide the answer?

Accelerating reverse logistics: how can speed of returns to inventory be optimised?

How can fraudulent returns best be identified and prevented?

Handling peaks and troughs in volume: to what extent is outsourcing the solution?

Andrew Seirlis

Vice President, Global Vertical Lead, Consumer Retail & Fashion

DSV

Tony Mannix

Strategic Advisor

GXO Logistics

Silver Stage - The innovation lab

15.15 - 15.35

Case study

HIVED

With partnerships with the likes of ASOS and Zara, HIVED have made their mark as an ultra fast green delivery provider. Join Mathias to hear about their journey, and how speed and sustainability can be balanced in the last mile.

Mathias Krieger

Co-Founder

HIVED

15.35 - 15.55

Presentation

Stop leaving money on the table: the benefits of real-time margin management

Irfan Dean

Chief Exectuive Officer

Margenii

15.55 - 16.20

Fireside chat

The future of last mile innovation

Across the last mile ecosystem, which areas are most ripe for disruption?

Which new technologies hold the most promise for commercial implementation?

Implementing innovation: what does best practice look like?

What factors influence the timeframes for adopting and scaling new technologies?

How can companies overcome barriers to integrating new approaches into existing business models?

The challenge of venturing: how to minimise risk and maximise gain

Thinking towards the future: what will last mile deliveries look like in 2030 and beyond?

Jesper Bang-Olsen

Head of Venture Development

Beam

Session 5: 1-2-1 Meetings

16.20 - 17.30

Session Dedicated to Meetings | Maximise Your Connections

Meet everyone who’s committed to making deliveries faster, streamlined and sustainable

During this session, all attendees will be focussed on meetings, so take full advantage of our AI-powered event app to forge meaningful connections.

Select a stage

Session 1: The future of e-commerce logistics

09.20 - 09.25

Alan Barrie

Chair

YEEP! Lockers

09.25 - 09.45

Keynote

The evolution of customer behaviour: overcoming the challenges

Nick Landon

Chief Commercial Officer

Royal Mail

09.45 - 10.05

Keynote

How Co-Operation Will Reshape Logistics & Retail

Andrea Morgan-Vandome

Chief Innovation Office

Blue Yonder

10.05 - 10.45

Leaders' forum

Reimagining e-commerce delivery: a roadmap to 2030

How is the cost-of-living crisis influencing preferences for speed and sustainability of delivery?

Beyond flexible delivery and ease of returns: what does the future of customer experience look like?

The changing needs of retailers: what are the e-commerce trends to anticipate?

Navigating the green transition: how do retailers and logistics operators need to adapt?

Overcoming the profitability challenge: how can optimal operations be achieved?

Molding customer behaviour to a new delivery landscape: how effective will strategies be?

Technological transformation: what are the next steps to create a digital industry?

Optimising efficiency across the industry: what roles could partnership and collaboration play?

Jess Farrell

Head of Logistics

HelloFresh

Chris Peeters

Chief Executive Officer

bpost

Nick Wells

Executive Chairman

Whistl

Tia Wallace

Vice President for Product and Business Development

DHL Supply Chain

Ines van Gennip

EU Director

Amazon Shipping

Magenta Stage - Taking out-of-home delivery mainstream

11.20 - 11.40

Fireside chat

Planning an out-of-home network strategy

Expanding networks: what are the challenges?

Optimising location and density with data: how can we find the best placement to maximise uptake?

Making use of existing infrastructure: what is the role of in-store PUDO?

Collaborating to share space: how can capacity issues best be navigated?

Carrier agnostic out-of-home points: to what extent is this the way ahead?

Tim Davies

Head of Out of Home and Indoor Accounts

DPD UK

Adam Tomczak

Group Head of Delivery Sales

Allegro

11.40 - 12.00

Fireside chat

Is out of home taking over the UK?

How the OOH market is evolving in the UK.

Strategies to successfully implement an OOH network in the UK

The OOH market in the UK vs other countries

Expected growth of OOH in the UK over the next few years

Miha Jagodic

Co-Founder & Chief Executive Officer

Bloq.it

Vytautas Atkocaitis

Vice President, Vinted Go

Vinted

Nick Landon

Chief Commercial Officer

Royal Mail

Alan Barrie

Chair

YEEP! Lockers

12.00 - 12.20

Keynote

Jonathan Grothaus

Co-CEO & Founder

myflexbox

12.20 - 12.50

Panel discussion

Boosting the uptake of out-of-home delivery

Will out-of-home become the norm? If so, how soon?

Building an attractive pricing strategy for OOH deliveries: how can customers and providers both win?

Incentivising OOH at checkout: what levers can companies pull?

Cost-effective returns: an impetus for locker use?

What strategies can be used to better promote the sustainability benefits of OOH deliveries?

How can technology be leveraged to enhance the OOH delivery experience?

Overcoming barriers to collaboration: how can partnerships improve customer experience and boost uptake?

Francisco Travassos

Director of Express and Parcels and Logistics Products

CTT – Correios de Portugal

Saba Hasan

Senior Director

Asda Logistics Services

Anna Malley

Out of Home Director

Royal Mail

Miloš Zlatković

Founder and Chief Executive Officer

Mily Technologies

Teal Stage - Fleet transformation

11.20 - 11.45

Keynote

From First flight to now: 4 years of drones at Royal Mail

Chris Paxton

Head of Drone Trials

Royal Mail

11.45 - 12.30

Panel discussion

Meeting the challenge of electrification: towards a more sustainable fleet

Understanding the electric vehicle landscape: what technologies are currently available? How quickly are they advancing?

How does the total cost of ownership for EVs compare to traditional ICE vehicles?

How does the environmental impact of electrification compare to alternatives across the vehicle lifecycle?

What is the current state of charging infrastructure? How quickly will the network develop?

Examining successful fleet electrification: what are the lessons so far?

How can EVs be integrated into existing fleet management systems?

The economics of electrification: what’s the impact on investor and retailer appetite?

Jacob Senger

Partner Manager

PostNord

Jackie Hewson

Alternative Fuels Implementation Manager

Waitrose

Silver Stage - The need for speed

11.20 - 11.40

Fireside chat

Laying the foundations for super-fast delivery

How can we build effective micro-fulfilment and micro-mobility networks to support super-fast delivery?

Optimising stock replenishment: how can technology help?

Accurate real-time updates: the benefits, the challenges and the pitfalls

How can customer behaviour be forecast to optimise vehicle capacity usage?

Efficiency at the point of delivery: what technology can best support drivers to be as fast as possible?

Seb Robert

Chief Executive Officer & Founder

Gophr

11.40 - 12.00

Presentation

The potential of quick commerce: grasping the profit opportunity

12.00 - 12.35

Panel discussion

Faster deliveries: making the economics work

How does consumer demand for convenience vary by sector, and what is the propensity to pay for it?

Pricing for premium delivery: what are the key ingredients to a successful pricing structure?

Leveraging premium delivery pricing to encourage sustainable behaviour: what are the opportunities and the limitations?

Will economical same-day delivery demand greater collaboration?

Scaling up: how can improved delivery speeds be offered consistently nationwide?

The battle for margin: how is this likely to play out between retailers and carriers?

Gokul Sridhar

Head of Product

Wolt

Salman Moghimi

Founder and Chief Executive Officer

Peyk

Kevin Savage

Chief Operations Officer

Delivery Mates

Magenta Stage - Meeting the urban logistics challenge

14.00 - 14.20

Case study

In-Home Delivery

Sarah Hofmann

Innovation Manager

Österreichische Post

14.20 - 14.40

Presentation

Taking route optimisation to the next stage

Simon Seeger

Managing Director

Bettermile

14.40 - 15.00

Case study

DPD NL | Unpacking the Benelux Out of Home story

Jorin Aardoom

Director Out of Home Benelux

DPD Nederland

Teal Stage - Reinvigorating the workforce

14.00 - 14.40

Panel discussion

Assessing the robotics opportunity

Driverless deliveries: how soon could these become commonplace?

Warehouse robotics: how great is the scope to improve warehouse efficiency and effectiveness?

How successful have automation pilot schemes been?

Humans and robots working together: what are the challenges and opportunities?

Christian Østergaard

Lead Visionary - Senior Group Strategist

PostNord

Marc Sorgeloos

Senior Technology Advisor

bpost

14.40 - 15.10

Keynote

Implications of AI for Workforce in last-mile delivery

Benjamin Levine

Co-Founder and Chief Executive Officer

Tousfacteurs

Silver Stage - Capturing growth markets

14.00 - 14.20

Fireside chat

The rise of marketplaces: a new era of e-commerce?

What is driving the growth of marketplaces, and will this trend maintain its momentum?

Why, and in which markets, is the role of marketplaces likely to increase?

To what extent is there an opportunity for carriers to provide their own marketplaces?

The delivery requirements of marketplaces: how do they differ from other retailers?

Dominic Hill

Senior Vice President, Logistics

Gelato

14.20 - 14.40

Keynote

Winning in the D2C market

What factors are influencing the growth of D2C?

How will the growth of contextual commerce influence the growth of the D2C market?

How can carriers best serve the D2C market: what are retailers’ particular requirements?

How can quality of delivery experience provide real differentiation?

From personalisation to packaging: how can the D2C delivery experience best engage customers?

Sanae Murschel

Managing Director of International Sales, Colissimo

La Poste

14.40 - 15.10

Panel discussion

The growth of C2C: surfing the wave

Forecasting growth: how will the C2C market develop in the next few years?

How can carriers create an effective C2C pricing strategy?

Route efficiency: how can pick up and drop off be combined?

Can C2C invigorate moves towards greater out-of-home delivery?

Carrier-led C2C: is there scope for carriers to create their own C2C marketplaces?

Vytautas Atkocaitis

Vice President, Vinted Go

Vinted

Gary Carroll

Board Member; Managing Director

Ukrposhta & Asia Pacific Post

Magenta Stage - Sustainability

15.10 - 15.30

Keynote

The future of sustainability in the urban last mile

Marcus Hurd

Chief Operations Officer

Zedify

15.30 - 15.50

Keynote

Boosting ROI through sustainability & inclusivity in parcel locker netowrks

Discover how Smart City Logistics Hubs with battery-swapping capabilities enhance micrologistics and provide revenue-boosting solutions

Learn about Merchant Loyalty Programs centered on reforestation initiatives that drive conversion rates to Out-of-Home (OOH) delivery options

Explore energy-efficient parcel locker designs that reduce energy consumption and minimise light pollution, alongside integrated air quality sensors that enhance ecological awareness and strengthen your network’s Unique Selling Proposition (USP)

See how a free parcel recycling and re-use service attracts new users and generates profits, while inclusive and visually appealing designs secure prime locations

Hear about One Box by Allegro and InPost’s recognition as leaders in Innovation, Ecology, and Visual Appeal in the competitive EU OOH market

Jacek Powalka

Head of Out of Home

Modern Expo

15.50 - 16.20

Panel discussion

Towards a greener last mile: where do we go from here?

Understanding consumer preferences: balancing convenience, cost and sustainability

What strategies can be used to incentivise consumers to make more sustainable choices?

Tracking emissions and carbon offsetting: what more needs to be done?

Recyclable and reusable packaging: what are the latest innovations? What are the economics?

Fleet electrification: is this the future, or will other technologies come to the fore?

What public infrastructure is needed for a further move to bikes? What are the likely timeframes?

Changing delivery norms: is it viable to make out-of-home delivery the default option?

Collaboration to improve efficiency: where do the opportunities for CEPs, 3PLs and retailers lie?

Vita Jarolimkova

Sustainability Strategy Manager

Stuart

Rich Pleeth

Co-Founder & Chief Rider

Fin Mile Logistics

Luke Turnbull

Final Mile Sustainability Specialist

Evri

Fabian Seithel

Associate Vice President, EMEA Sales

Geotab

Teal Stage - A successful returns strategy

15.15 - 15.40

Keynote

Customer behaviour and returns: balancing convenience and cost

Leslie Rubio Olvera

Director of Product

DHL Supply Chain

15.40 - 16.20

Panel discussion

Responding to increasing returns volumes

The rate of returns: what are the reasons for high volume?

Where does the right balance lie between convenient returns and return costs to the retailer?

To what extent can of out-of-home alleviate returns costs?

Charging for returns: could this become mainstream?

Simplifying cross-border returns: to what extent to simplified clearance procedures provide the answer?

Accelerating reverse logistics: how can speed of returns to inventory be optimised?

How can fraudulent returns best be identified and prevented?

Handling peaks and troughs in volume: to what extent is outsourcing the solution?

Andrew Seirlis

Vice President, Global Vertical Lead, Consumer Retail & Fashion

DSV

Tony Mannix

Strategic Advisor

GXO Logistics

Silver Stage - The innovation lab

15.15 - 15.35

Case study

HIVED

Mathias Krieger

Co-Founder

HIVED

15.35 - 15.55

Presentation

Stop leaving money on the table: the benefits of real-time margin management

Irfan Dean

Chief Exectuive Officer

Margenii

15.55 - 16.20

Fireside chat

The future of last mile innovation

Across the last mile ecosystem, which areas are most ripe for disruption?

Which new technologies hold the most promise for commercial implementation?

Implementing innovation: what does best practice look like?

What factors influence the timeframes for adopting and scaling new technologies?

How can companies overcome barriers to integrating new approaches into existing business models?

The challenge of venturing: how to minimise risk and maximise gain

Thinking towards the future: what will last mile deliveries look like in 2030 and beyond?

Jesper Bang-Olsen

Head of Venture Development

Beam

Session 5: 1-2-1 Meetings

16.20 - 17.30

Session Dedicated to Meetings | Maximise Your Connections

Meet everyone who’s committed to making deliveries faster, streamlined and sustainable

During this session, all attendees will be focussed on meetings, so take full advantage of our AI-powered event app to forge meaningful connections.