Session 1: The future of e-commerce delivery
Welcome and chair’s opening address

Richard Lim
Solving the challenge of growing delivery complexity

Lee Pettman
Inside Royal Mail’s Bold Linehaul Revamp: The Hidden Power of the Middle Mile

Bob Black

Nick Dunn
Building the delivery network of tomorrow

Achim Dünnwald
Delivering What’s Next with Amazon Shipping: Built on Scale, Driven by Data, Evolving with AI

Taran Wollam

Senior representative
The future of e-commerce and what it means for delivery
• Seeking new levels of e-commerce convenience: how are consumer demands changing?
• Delivery as a driver of brand loyalty: what further levers can retailers and carriers pull?
• Same-day delivery: which sectors does it suit and how far can it realistically be scaled?
• OOH delivery: will green urban planning or consumer demand be the driving force?
• The growth of C2C marketplaces: what are the implications for retailers and carriers?
• The social commerce boom: what delivery strategies are required in response?
• Tariffs and global supply chain risk: what will the impact on retailers and carriers be?
• Addressing cost pressure and excess capacity: what are the solutions?

Lene Reipuert

Hervé Crochet

Alistair Cochrane

Alaa Saoudi
