
The epicentre of e-commerce delivery transformation
8-9 October 2025 | Allianz Stadium Twickenham, London
250+ retailers.
2 days.
Pre-arranged 1-2-1 meetings.
Leaders in Logistics: Last Mile is where logistics service providers connect with retailers to revolutionise last mile delivery.



Speakers
Meet the industry leaders who will share their insights at October's last mile logistics conference

Frank Croket
I am a core member of Boston Consulting Group’s Energy and Technology Advantage practices.
I joined BCG in September 2020, bringing many years of professional experience in technology services and utilities across retail, distribution, transmission, and water.
I have extensive international work experience and exposure through global roles and assignments, in consulting and in industry. I have held positions as CIO and CTO, as well as partner roles with responsibility for business portfolios, business transformation, and complex projects. Before joining the firm, I held interim management roles as the owner of Lumana, and before that I worked at Accenture and Nokia.


Alison Dawson


Jon Nicholson


Saba Hasan


Lene Reipuert


Marlein Wiertsema

Natalie Frow
Natalie joined DHL as Vice President for Home Delivery in January 2019 and is responsible for the operation of large item home delivery and in-home services for a wide range of leading retailers. Natalie brings a wealth of experience from Royal Mail where she has led large and complex operational networks.
To retain DHL’s standing in the market place as a leading fulfilment partner for large item home delivery and in-home services, Natalie is spear-heading a transformation of the customer propositions. Natalie has a data-centric and customer focused approach to the home delivery development and growth agenda; is partnering with some exciting fulfilment platform providers to ensure DHL’s customers get a world class delivery and services experience that matches and exceeds the changing retail landscape; and is driving increased digitisation, more delivery personalisation and providing value added services for customers. Natalie is part of the DHL UK Retail and Consumer senior leadership board.


Sarah Bell
Agenda at a glance
8 October | Day 1
PINK STAGE
The future of e-commerce delivery
Understanding customers’ priorities | Driving customer loyalty through exceptional returns | How posts can compete in a parcels-first world | The future of e-commerce and what it means for delivery
Including speakers from Royal Mail, Geopost, PostNord, GLS and more
Networking
During this session, all attendees will be focussed on meetings, so take full advantage of our AI-powered event app to forge meaningful connections.
PINK STAGE
Out-of-home strategy
Navigating emerging challenges in OOH | The next generation of lockers | Assessing strategic priorities
Including speakers from IKEA, Allegro, Geopost and more
BLUE STAGE
Retailer-carrier partnerships
Moving beyond the transactional retailer-carrier relationship |
Overcoming data incompatibility within the delivery ecosystem | Working together to build consumer loyalty
Including speakers from DHL Supply Chain, Asda, La Poste, Matalan and more
PINK STAGE
Returns revolution
Assessing opportunities in data | Making returns profitable | Adapting to the shifting landscape of e-commerce returns
Including speakers from DSV, eBay, GXO Logistics, DHL Supply Chain and more
BLUE STAGE
Fleet evolution
Defining the end game and the path ahead | Capturing the benefits of advanced fleet tracking technology
In search of efficiency gains
Reaching new levels of efficiency
Including speakers from Royal Mail, Wayfair, PostNord, AG1 and more
PINK STAGE
Smart sustainability
Optimising the win-win scenarios | Unlocking last mile sustainability gains through smart modelling | Aligning customer choices with delivery efficiency
Including speakers from UPS, La Poste, bpost, Evri and more
BLUE STAGE
Innovation showcase
Supercharging delivery innovation
Including speakers from Tesco, PostNord, Slovenia Post and more
THE OFFICIAL AFTER-PARTY
9 October | Day 2
PINK STAGE
Taking digitalisation to the next stage
Digital-first thinking – making the leap | Embracing smart e-commerce delivery | Laying the IT and data foundations | Defining your AI strategy
Including speakers from PostNL, bpost, Poste Italiane and more
Networking
During this session, all attendees will be focussed on meetings, so take full advantage of our AI-powered event app to forge meaningful connections.
PINK STAGE
Out-of-home technology
The value of locker management systems | Leveraging new technology
Including speakers from DPD and more
BLUE STAGE
Delivery at speed
Speed at what cost? Striking the right balance | Enabling ultrafast delivery
Delivery pricing strategies
The future of e-commerce delivery pricing
Including speakers from Asia Pacific Post Cooperative, Gophr and more
PINK STAGE
C2C & recommerce
Strategic priorities and innovative solutions | Simplifying C2C delivery processes |
Marketplaces
Marketplace evolution: perspectives from key players
Including speakers from eBay, bpost, gumtree and more
BLUE STAGE
Workforce optimisation
A fresh perspective | Enhancing delivery driver performance through smart technology | Unlocking the next generation of logistics talent
Including speakers from Wayfair and more
PINK STAGE
Consolidation and collaboration
What might the future of e-commerce delivery look like? | The changing structure of the e-commerce delivery market
Including speakers from Gelato and more
“Attending Leaders in Logistics was an outstanding experience, highlighted by exceptional networking opportunities and captivating keynote speaker presentations.”
General Manager - Operations, John Lewis Partnership
Who attends
With 55% retailers and carriers, this is the last mile delivery conference where you’ll make game-changing connections.

Smarter meetings. outcomes.
Connect is our intelligent 1-2-1 meetings programme designed to get you in front of the right people — at the right time.

Our Retailer Attendees
Senior leaders from the world’s most iconic retail brands, including:
Head of Operations, Abel & Cole
Director, End to End Supply Chain, AG1
Head of Group Last Mile Expansion, Allegro
Head of Last Mile Delivery, Amazon
Logistics & Supply Chain Lead, Ann Summers
Senior Director – Logistics, ASDA
Head of Logistics Strategy, B&Q
VP, Shipping and Transformation, BESTSECRET
VP Operations, Bloom & Wild
Great Head of Procurement and Operations, Currys
Director of Global Logistics, Dr. Martens
Director of Logistics and Supply Chain, Dunelm
Head of Shipping, eBay
Director, Carrier Management, Foot Locker
Head of Logistics, HelloFresh
Head of Planning and Optimisation, John Lewis Partnership
Global Head of Fulfilment, Kingfisher
Global Ecommerce Supply Chain Director, Mars
Head of Supply Chain & Network Planning, Matalan
Head of Supply Chain, Nespresso
Sustainability Director, Ocado Retail
Head of Final Mile, Tesco
Senior Quick Commerce Manager, The Co-operative Group
Senior Logistics Manager, The Very Group
Delivery Solutions Manager, Zalando

Retailer Speaker Spotlight
To understand what today's delivery challenges and partnership priorities are, hear from retailers first-hand.

Alison Dawson
UK Head of Shipping
eBay
Alison Dawson heads up eBay UK’s shipping strategy, ensuring seamless delivery experiences for millions of users nationwide. A hugely experienced ecommerce supply chain leader, having held senior roles at Amazon, ASOS and Sainsbury’s, Alison will be joining the fireside chat Marketplace evolution: perspectives from key players on Day 2.

Marlein Wiertsema
Global Head of Service Fulfilment Development and Innovation
IKEA
Marlein Wiertsema leads IKEA’s global innovation in delivery and service fulfilment, spearheading the company’s parcel locker development programme. Innovative and climate-conscious, Marlein brings deep experience from e-commerce leadership roles at New Balance and G-Star. Hear Marlein speak in the panel discussion Towards the OOH network of the future: assessing the strategic priorities on Day 1.

Saba Hasan
Senior Director Logistics Commercial Services
Asda
Saba Hasan oversees Asda’s forward-thinking logistics operations. With managerial experience at Amazon and Tesco, she brings a valuable people-first approach to her work, with a forensic understanding of customer requirements and a commitment to mentoring the next generation of logistics leaders. Catch Saba in the panel Win-win partnerships: working together to build consumer loyalty on Day 1.
2025 Hot Topics

The Future of e-commerce
What does the future of e-commerce mean for delivery? Join executives from Amazon Shipping, Geopost, Blue Yonder and Retail Economics to chart the impact of changing consumer demands, the rise of marketplaces, and increasing global supply chain risk.

Optimising price and cost per delivery
How are companies reducing costs while maintaining service quality? Explore dynamic pricing models and efficiency gains with leaders including the Managing Director of Asia Pacific Post Cooperative.

Collaboration for competitive advantage
Move beyond the transactional with Asda, DHL Supply Chain and La Poste. Examine how retailers and carriers can work more closely together and how the entire industry can collaborate to drive efficiency, sustainability and enhance customer experience.

Returns
How can the burden of returns be reduced while enhancing the customer relationship? DSV, GXO and DHL Supply Chain will share how to optimise your processes to deliver speed, integration, and value.

Digital transformation
How is technology reshaping logistics operations? Learn from the industry’s leaders in AI implementation, advanced analytics and digitalisation strategies, including the Chief Digital Officer of bpost.

Innovation showcase
Discover cutting-edge solutions from emerging technology providers during our dedicated Innovation Showcase featuring multiple pitch sessions and a panel discussion with Tesco, PostNord and Pošta Slovenije.

Out-of-home delivery
What’s next for OOH? Hear leaders from IKEA, Allegro and PostNord on increasing uptake, next-generation lockers, and autonomous solutions.

Sustainability
Senior leaders will discuss the business case for sustainability. From fleet strategy to digitalisation, and from consolidation to drones – discover cost-effective green solutions with UPS, La Poste and bpost.
"Leaders in Logistics is our top event every year, and that's because of the ROI we see from it."
Senior Marketing Manager, Doddle
Why sponsor?
If you provide services and products to the logistics ecosystem, this is your best opportunity to connect with 800+ senior logistics professionals all under one roof.
Thought leadership
Showcase your insight and expertise.
Options include:
Keynote or panel slot
Hospitality
Roundtable
Pre-event article
Lead generation
Acquire high-value prospects.
Options include:
Keynote address
Panel discussion
Pre-event webinar
Brand awareness
Build trust and visibility.
Options include:
Exhibition space
Wifi
Badges
Drinks reception
Sponsors
We are proud to partner with leading lights from across the e-commerce, parcel delivery and postal ecosystem to share forward-thinking ideas and insight.















Networking
We facilitate unparalleled networking opportunities, allowing you to deepen existing connections and create new ones with the people and companies that matter most.

The MarketforceLive
Networking App
Use our dedicated networking app to schedule meetings, see the full attendee list, and manage your Leaders in Logistics: Last Mile experience.

1-1 meetings programme powered by Connect
Book pre-arranged, one-to-one private meetings guided by our intelligent matchmaking system. Connect with the most relevant contacts and ensure your time is spent on productive conversations that drive real business outcomes.

15 hours of networking
Over the course of two days, take advantage of 15 hours dedicated to networking. Meet new people, connect with peers, and establish new partnerships in an environment designed to foster meaningful interactions.