Luke Lloyd is the IPC Head of Markets, appointed to this position in December 2022. He is responsible for IPC Market Intelligence, IPC Market Insights and the IPC Sustainability programme. Key reports and projects in the IPC Markets Team include the Global Postal Industry Report, Carrier Intelligence Reports, the IPC Cross-Border E-commerce Shopper Survey, and the IPC Sustainability Measurement and Management System (SMMS).

Luke joined IPC in 2016, as the Market Research Manager, where he facilitated the expansion of IPC’s Cross-Border E-commerce Shopper Survey to over 30,000 respondents per year. He also managed the start-up of the IPC Domestic E-commerce Shopper Survey and coordinated the IPC Market Insights project, which analysed e-commerce trends and facilitated exchange between market insights experts from 25 posts.

Prior to joining IPC, Luke worked on the agency-side of market research, with significant experience in managing both qualitative and quantitative research methodologies. He has a particular focus on conducting multi-country research projects – with previous clients including the European Commission, the European Central Bank and the World Bank.