Natalie Frow

Natalie Frow

Vice President Operations – Home Delivery, DHL Supply Chain

Natalie joined DHL as Vice President for Home Delivery in January 2019 and is responsible for the operation of large item home delivery and in-home services for a wide range of leading retailers.  Natalie brings a wealth of experience from Royal Mail where she has led large and complex operational networks.

To retain DHL’s standing in the market place as a leading fulfilment partner for large item home delivery and in-home services, Natalie is spear-heading a transformation of the customer propositions.  Natalie has a data-centric and customer focused approach to the home delivery development and growth agenda; is partnering with some exciting fulfilment platform providers to ensure DHL’s customers get a world class delivery and services experience that matches and exceeds the changing retail landscape; and is driving increased digitisation, more delivery personalisation and providing value added services for customers.  Natalie is part of the DHL UK Retail and Consumer senior leadership board.


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