E-commerce delivery reimagined​

I am a core member of Boston Consulting Group’s Energy and Technology Advantage practices.
I joined BCG in September 2020, bringing many years of professional experience in technology services and utilities across retail, distribution, transmission, and water.
I have extensive international work experience and exposure through global roles and assignments, in consulting and in industry. I have held positions as CIO and CTO, as well as partner roles with responsibility for business portfolios, business transformation, and complex projects. Before joining the firm, I held interim management roles as the owner of Lumana, and before that I worked at Accenture and Nokia.

Nick Landon was appointed Chief Commercial Officer for Royal Mail in June 2020
Nick was previously Chief Customer Officer for Royal Mail, Managing Director Royal
Mail Parcels, Customer Experience Director for Royal Mail and Sales and Marketing
Director for Parcelforce Worldwide. Nick has responsibility for all Royal Mail
revenue (c£8bn) and commercial teams in the UK, as well as all of Royal Mail’s
smaller P&L businesses. This includes Parcelforce Worldwide, Royal Mail Medical,
eCourier, Royal Mail Courier Services and Royal Mail Wholesale.
Nick led the commercial response during the pandemic including pitching our
services to Government.
Nick led the acquisition of a number of smaller businesses for the group, chairing
their boards after acquisition to help them develop and deploy clear strategies for
growth.
Nick has worked in Royal Mail Group since 1993 in a number of senior roles, has a
degree in Industrial Design (BA Hons) a Masters degree in Marketing (MSc) and is a
Chartered Marketer

Tia Wallace is a highly experienced professional with over 15 years of expertise in the logistics and supply chain
industry. As the Vice President of Ecommerce Business Development at DHL, the global leader in logistics
solutions, Tia is at the forefront of driving innovation and creating value for customers, stakeholders, and society as
a whole.
In her current role, Tia is responsible for the strategic development and implementation of ecommerce strategies,
solutions, and services across the UK and Ireland (UKI) region. She leads a dedicated team of business
development and account management professionals, guiding them in generating new business opportunities,
cultivating existing relationships, and ensuring exceptional customer service and satisfaction.
With a deep understanding of the evolving ecommerce landscape, Tia leverages technology and innovation to
deliver cutting-edge solutions that meet the unique needs of DHL’s diverse portfolio of clients. She continuously
seeks out strategic partnerships and collaborations to enhance DHL’s offerings and drive business growth.
Tia’s leadership and strategic vision have positioned her as a trusted advisor within the industry. She is known for
her ability to navigate complex challenges and deliver results that exceed expectations. Tia’s commitment to
excellence and her passion for leveraging technology for the benefit of customers and society make her a valuable
asset to DHL.
Beyond her professional achievements, Tia is actively involved in initiatives that promote sustainability and social
responsibility. She is dedicated to making a positive impact on the environment and the communities in which DHL
operates.
With her extensive experience, innovative mindset, and dedication to driving ecommerce excellence, Tia Wallace is
a driving force behind DHL’s success in the rapidly evolving logistics landscape. Her leadership and expertise
continue to shape the future of ecommerce business development within the organization and the industry as a
whole.