Our past speakers

Natalie joined DHL as Vice President for Home Delivery in January 2019 and is responsible for the operation of large item home delivery and in-home services for a wide range of leading retailers.  Natalie brings a wealth of experience from Royal Mail where she has led large and complex operational networks.

To retain DHL’s standing in the market place as a leading fulfilment partner for large item home delivery and in-home services, Natalie is spear-heading a transformation of the customer propositions.  Natalie has a data-centric and customer focused approach to the home delivery development and growth agenda; is partnering with some exciting fulfilment platform providers to ensure DHL’s customers get a world class delivery and services experience that matches and exceeds the changing retail landscape; and is driving increased digitisation, more delivery personalisation and providing value added services for customers.  Natalie is part of the DHL UK Retail and Consumer senior leadership board.

I am a core member of Boston Consulting Group’s Energy and Technology Advantage practices.
I joined BCG in September 2020, bringing many years of professional experience in technology services and utilities across retail, distribution, transmission, and water.
I have extensive international work experience and exposure through global roles and assignments, in consulting and in industry. I have held positions as CIO and CTO, as well as partner roles with responsibility for business portfolios, business transformation, and complex projects. Before joining the firm, I held interim management roles as the owner of Lumana, and before that I worked at Accenture and Nokia.

Nick Landon was appointed Chief Commercial Officer for Royal Mail in June 2020
Nick was previously Chief Customer Officer for Royal Mail, Managing Director Royal
Mail Parcels, Customer Experience Director for Royal Mail and Sales and Marketing
Director for Parcelforce Worldwide. Nick has responsibility for all Royal Mail
revenue (c£8bn) and commercial teams in the UK, as well as all of Royal Mail’s
smaller P&L businesses. This includes Parcelforce Worldwide, Royal Mail Medical,
eCourier, Royal Mail Courier Services and Royal Mail Wholesale.
Nick led the commercial response during the pandemic including pitching our
services to Government.
Nick led the acquisition of a number of smaller businesses for the group, chairing
their boards after acquisition to help them develop and deploy clear strategies for
growth.
Nick has worked in Royal Mail Group since 1993 in a number of senior roles, has a
degree in Industrial Design (BA Hons) a Masters degree in Marketing (MSc) and is a
Chartered Marketer

Andrew has over 25 years supply chain and operational experience, having been involved in various industries including advertising, autoglass, FMCG, e-commerce and a stint running Zimbabwe’s first independent TV station.  He successfully managed a Supply Chain Consulting business in South Africa before moving to UTi in 2003 and then in 2008 a move to the UK saw him leading the FMCG, followed by the Health & Beauty and Pharmaceutical Teams in EMEA for UTi, then DSV. 

Before returning to DSV in August 2020 to head up the Consumer, Retail and Fashion Vertica; Andrew was the Senior Director, Head of Supply Chain for Groupon Goods International.  Here he oversaw all the supply chain activities for Groupon Goods, including 3PL, Inventory Planning, and Distribution and was also a member of the Groupon Goods Executive.   

In the fast paced world of e-commerce, the supply chain teams have to be fanatical in enhancing the customers’ experiences, whilst still managing the costs and cost drivers. 

Andrew has had hands on experience in distribution centre & transport operations, inventory management, airfreight, ocean freight as well as managing complex global supply chains. 

His passion for supply chain stems from the fact that it allows you to work with and impact all parts of a business. 

Lead Visionary and Senior Group Strategist In PostNord, +35 years in the logistic industry. Former Business CIO, Head of Logistics, Business Development Director and Program Director with a demonstrated history of reengineering and innovating logistics and supply chain industry. Strong media and communication professional, skilled in Business Innovations and Processes, Negotiation, Business Planning, Operations Management, and Analytical Skills. Results through action and not PowerPoint. Winner of Parcel & PostExpo’s Transport Innovation of the Year 2022. Winner of Parcel & PostExpo’s Sorting and Warehouse innovation of the year 2023.

Richard previously headed up the ‘Retail Insight and Analytics’ team at the British Retail Consortium. Before that, he worked in mergers and acquisitions for Citi Group. He has a wealth of experience in data analytics, consumer research and macroeconomics, and is skilled in generating actionable insights for clients. Richard is based in London and has a keen interest in Behavioural Game Theory.

Dominic Hill is the VP of Logistics at Gelato. Gelato has built the world’s largest network for local production on demand on behalf of global e-commerce sellers, giving any e-commerce seller instant access to speed of delivery, global scale, and cost-efficient production and distribution of customized products across 130 production hubs in 32 countries. Gelato’s local presence empowers e-commerce sellers and creators while supporting a more sustainable production model. Because the orders are made locally and on-demand, no upfront investment or inventory is needed, and waste, transportation distances, and carbon emissions are drastically reduced. Faster, smarter, and greener. Prior to joining Gelato, alongside significant startup experience, Dominic has held various roles within the Logistics and Supply Chain space at companies such as Amazon, EY and Nestlé. Dominic holds a BSc in Chemistry with Management from the University of Warwick, and a Master’s in Management from Durham University Business School.

Henry Mower is Vice President of Operations at Bloom & Wild. He joined the company in 2017 as Operations Manager after a career in consultancy, and has since played a key role in scaling the business. Henry led the development of Bloom & Wild’s fast, reliable delivery network, now used by customers across the UK. He now oversees all operational functions, focusing on efficiency, scalability, and customer experience.