Sparkcentral’s cloud based contact center platform provides a SaaS solution that enables your human and virtual (BOT) customer service teams small, medium or large to jointly deliver SLA based Customer Service on popular asynchronous messaging channels like WhatsApp, WeChat, In-App, In-Web, Twitter, Facebook, Instagram … making engagement with your brand frictionless for your valued digital clients or prospects. Our clients include Emirates, Scottish water, KBC, citizenM hotels and DPD.