Tom leads the McKinsey Center for eCommerce Operations in North America, a hub dedicated to enabling the physical flow of digital commerce. He primarily works with organizations in the transportation and logistics sectors, advising on strategy and operations topics and implementing transformations that deliver top-line growth and bottom-line margin expansion.

Before joining McKinsey, Tom conducted research at the Forum for Growth & Innovation at Harvard Business School, where he received an MBA. He has developed new insights into corporate transformation, including business-model innovation, breakthrough innovation management, and market-entry strategy for start-ups and incumbents. He also spent several years working for Unilever in brand management and brand finance roles.