With fifteen years of experience in the T&L industry, I like to think I’ve developed a good eye for what works and what doesn’t. I know that trust is really important when working on high-stakes challenges, and my expertise really helps me to develop open, honest relationships with the people I work with. I never try to push a solution if I don’t know it will work: the focus is on delivering long-term benefits. That kind of engagement is in Honeywell’s DNA. We’re a big company, and customers know that they are in safe hands with us, but we’re also very present and helpful. In a way, I think ongoing contact is even more important than the initial consulting phase for us: that’s where we can check our work and make sure that we’ve done the very best we can for our clients.